Success Stories

December 21, 2024

by admin

Streamlining Life Sciences Operations with ServiceNow

Client Overview

• Industry: Life Sciences
• Location: North America
• Employees: 1,000

Background:
Our Client is a leading biopharmaceutical company focused on developing innovative therapies and products. With a strong emphasis on compliance and patient safety, the organization faced challenges in managing quality assurance, clinical trials, and regulatory adherence.

Challenges

• Complex Quality Management:
  The company struggled to automate quality assurance processes, risking compliance with FDA regulations and industry standards.
• Inefficient Clinical Trial Management:
  Managing clinical trials was cumbersome, with challenges in participant tracking, data collection, and timely reporting.
• Regulatory Compliance Challenges:
  Keeping up with evolving regulations and maintaining compliance posed significant risks to product development timelines.

Solutions Implemented

• Quality Management:
  They implemented ServiceNow’s Quality Management solution to automate quality assurance processes. This ensured compliance with FDA regulations and streamlined quality control measures.
• Clinical Trial Management:
  The organization adopted ServiceNow’s Clinical Trial Management system to enhance the management of clinical trials. This included improved participant tracking, data collection, and comprehensive reporting capabilities.
• Regulatory Compliance Management:
  Utilizing ServiceNow’s Regulatory Compliance Management module, they established automated workflows to maintain compliance with evolving regulations. Real-time reporting capabilities ensured transparency and accountability.

Results

• Accelerated Time-to-Market:
  Improved efficiency in managing clinical trials and regulatory processes led to a 25% reduction in time-to-market for new products.
• Enhanced Collaboration:
  Centralized data and streamlined workflows improved collaboration among teams, resulting in a 30% increase in project success rates.
• Risk Mitigation:
  Automated compliance checks reduced the risk of violations, contributing to a 40% decrease in compliance-related issues and associated penalties.

Conclusion
By leveraging ServiceNow’s tailored solutions, they successfully streamlined its operations in the highly regulated life sciences sector. The implementation of Quality Management, Clinical Trial Management, and Regulatory Compliance Management not only addressed immediate challenges but also positioned the organization for continued innovation and growth.