At Tech Snitch, we provide comprehensive ServiceNow solutions tailored to meet the diverse needs of your organization. Our offerings are categorized into four primary workflows: IT Workflows, Employee Workflows, Customer Workflows, and Creator Workflows. Explore each category below to discover how we can enhance your operations and drive efficiency.
IT Workflows
Transform your IT operations with our robust ServiceNow solutions.
IT Service Management (ITSM)
Automate and manage IT services to enhance service delivery and user satisfaction. ITSM provides a structured approach to managing IT services, improving both efficiency and effectiveness.
Key Features:
- Incident Management: Quickly restore services after disruptions.
- Problem Management: Identify and eliminate the root causes of incidents.
- Change Management: Standardize procedures for making changes to IT systems.
- Knowledge Management: Create a centralized repository of information to assist users and support teams.
IT Operations Management (ITOM)
Gain visibility and control over your IT infrastructure, enabling proactive management of resources and performance.
Key Features:
- Event Management: Monitor IT events to detect and respond to issues in real-time.
- Discovery: Automatically identify IT assets and their relationships.
- Service Mapping: Visualize how IT services map to infrastructure components.
- Cloud Management: Manage cloud resources and ensure compliance.
Governance, Risk, and Compliance (GRC)
Ensure compliance and manage risks effectively across your organization with integrated workflows and reporting.
Key Features:
- Policy and Compliance Management: Automate the creation, distribution, and tracking of compliance policies.
- Risk Management: Identify, assess, and mitigate risks across the organization.
- Audit Management: Streamline audit processes to ensure adherence to regulations.
Security Operations (SecOps)
Respond to security incidents faster and more effectively with integrated workflows and automation.
Key Features:
- Incident Response: Automate the response to security incidents for quicker resolution.
- Threat Intelligence: Integrate threat intelligence feeds for proactive risk management.
- Vulnerability Response: Identify and remediate vulnerabilities in real-time.
Strategic Portfolio Management (SPM)
Align IT investments with business objectives to maximize value through effective portfolio management.
Key Features:
- Demand Management: Capture and prioritize IT project requests.
- Resource Management: Optimize resource allocation across projects and programs.
- Project Management: Manage project lifecycles with real-time visibility.
Employee Workflows
Enhance employee experiences and streamline HR operations with our solutions.
HR Service Delivery (HRSD)
Improve HR service delivery and employee engagement through automation, ensuring a seamless experience from onboarding to ongoing support.
Key Features:
- Case Management: Track and manage employee inquiries and issues efficiently.
- Knowledge Management: Provide self-service access to HR policies and procedures.
- Employee Self-Service Portal: Empower employees to resolve their own queries quickly.
Workplace Service Delivery (WSD)
Manage facilities and workplace services to enhance employee productivity and satisfaction.
Key Features:
- Service Request Management: Automate requests for maintenance, IT support, and other services.
- Incident Management: Quickly address workplace issues to minimize disruption.
- Facility Management: Optimize the use of physical spaces and resources.
Legal Service Delivery (LSD)
Streamline legal requests and enhance service delivery within legal departments, ensuring compliance and risk management.
Key Features:
- Case Management: Manage legal cases and documentation effectively.
- Document Management: Centralize legal documents for easy access and tracking.
- Compliance Tracking: Ensure adherence to legal regulations and policies.
Customer Workflows
Optimize customer interactions and support with our customer-focused solutions.
Customer Service Management (CSM)
Enhance customer experiences with automated support processes that deliver timely assistance and resolutions.
Key Features:
- Case Management: Track customer issues from initiation to resolution.
- Omnichannel Support: Provide support across multiple channels (email, chat, phone).
- Customer Portal: Enable customers to self-serve with access to resources and support.
Field Service Management (FSM)
Manage field operations efficiently to ensure timely service delivery and improved customer satisfaction.
Key Features:
- Scheduling and Dispatching: Optimize technician schedules and routes for efficiency.
- Work Order Management: Manage and track service requests from start to finish.
- Mobile Access: Equip field technicians with mobile tools for real-time updates.
Creator Workflows
Leverage the power of the ServiceNow platform to build custom applications and automate workflows.
App Engine
Develop custom applications tailored to your organization’s specific needs using low-code development capabilities.
Key Features:
- Low-Code Development: Create applications quickly without extensive coding.
- Workflow Automation: Automate repetitive tasks and processes.
- Integration Capabilities: Connect applications with existing systems and data sources.
Integration Hub
Seamlessly connect ServiceNow with other applications and data sources to enhance workflows and data sharing.
Key Features:
- Pre-Built Connectors: Access a library of connectors for popular applications.
- Flow Designer: Create integration workflows with a user-friendly interface.
- API Management: Manage APIs for secure and efficient data exchange.