Success Stories

December 21, 2024

by admin

Optimizing Manufacturing Operations with ServiceNow

Client Overview

• Industry: Manufacturing
• Location: North America
• Employees: 2,500

Background:
Our Client specializes in producing high-precision components for various industries, including aerospace, automotive, and electronics. Facing challenges with process inefficiencies and high operational costs, they sought to leverage ServiceNow to streamline operations and enhance productivity.

Challenges

• Inefficient IT Asset Management:
  Difficulty in tracking and managing IT assets led to increased costs and underutilization of resources.
• Disruption in Change Management:
  Frequent changes in production processes resulted in downtime and lost productivity.
• Limited Visibility in Supply Chain Operations:
  Lack of real-time data hindered collaboration with suppliers and partners, affecting delivery timelines.

Solutions Implemented

• IT Asset Management:
  They implemented ServiceNow’s IT Asset Management solution to gain better visibility into their IT assets. This enabled them to track asset utilization and optimize resource allocation, reducing costs significantly.
• Change Management:
  Utilizing ServiceNow’s Change Management module, they established standardized processes for managing changes in production. This helped minimize disruptions during transitions, ensuring smoother operations.
• Supply Chain Management:
  By integrating ServiceNow’s Supply Chain Management capabilities, they enhanced collaboration with suppliers. The platform provided real-time visibility into inventory levels, order statuses, and production schedules, facilitating proactive decision-making.

Results

• Reduced Downtime:
  The implementation of efficient change and asset management processes led to a 30% reduction in downtime, significantly improving production throughput.
• Enhanced Collaboration:
  With improved visibility and communication across supply chain partners, AMS experienced a 25% improvement in order fulfillment rates.
• Increased Resource Utilization:
  Effective IT asset tracking resulted in a 20% reduction in IT-related costs, enabling them to allocate resources more efficiently.

Conclusion
By leveraging ServiceNow’s robust solutions, Our Client successfully optimized its operations, reduced costs, and enhanced productivity. The strategic implementation of IT Asset Management, Change Management, and Supply Chain Management not only addressed their immediate challenges but also positioned AMS for future growth and innovation.